Refund Policy

Refund Policy for Classes:

For one-time private sessions:
All One-Time classes have a standard refund policy: “Cancel anytime. No refunds for past payments. Full refund until one week in advance of the upcoming class (counting the day of the class), or within 24 hours of purchase (until class starts).”

For ongoing classes:
All ongoing classes have a standard refund policy: “Cancel anytime. No refunds for past payments. Full refund until one week in advance of the upcoming class (counting the day of the class), or within 24 hours of purchase (until class starts).”

For multi day classes:
All multi day classes have a standard refund policy: “Cancel anytime. No refunds for past payments. Full refund until one week in advance of the upcoming class (counting the day of the class), or within 24 hours of purchase (until class starts).”

For Flexible Schedule classes:
"Cancel anytime. No refunds for past payments. Most recent payment can be refunded within 24 hours of purchase and prior to the first meeting of the payment period."

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Refund Policy for Merchandise:

14 Day Refund Policy

DO YOU TAKE RETURNS AND EXCHANGES?

We Sure Do! Please read our returns policy below! If you meet the criteria below, you can simply return your item(s) to our warehouse via this link:

For returns email hello@speakstories.com

Returns
Our policy lasts 14 days. If 15+ days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

*** ALL PRODUCTS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT BY YOU. ALSO, DIFFERENT PRODUCT TYPES WILL RECEIVE A DIFFERENT RETURN ADDRESS.***

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
You ordered the wrong size clothing. Please select carefully the needed size. Orders are hand made individually and can not be returned.
You do not use the above "return link" to have your return request reviewed and approved by our team, prior to you sending your product back.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
The item(s) do not have the original packaging and/or tags on them
The item(s) were a Final Sale item

Easily return damaged items:
- Books damaged on arrival (during shipment).
- Items individually handmade and/or labeled "Made to order '' damaged on arrival (during shipment).

To complete your return we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable); such as, if the item is not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery is nonrefundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request at hello@speakstories.com. Once approved you will receive a return address.

Payment of refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Expect regular processing time for money transfers.

Transaction charges will be deducted from all refunds to the customer. The customer is refunded the product price minus the transaction fees. You will not be charged for shipping.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@speakstories.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return address
To return your product send a request to hello@speakstories.com to receive the return address (as already mentioned above).

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using shipping insurance for more high-priced items. We don’t guarantee that we will receive your returned item.